Warranty conditions
R & D studies of all our products are carried out taking into account the use of the user.
Before the product is put on sale, all kinds of details and usage conditions are tested and tested by us.
The trial period for each produced batch is 30 - 60 working days on average.
Therefore, the difficulties that users will encounter have been experienced by us before, and each new product is produced to be of higher quality and more stable than the previous one.
Although some situations cannot be tested by us, taking into account the user experience, these problems are evaluated and production is carried out in new products.
Domestic production in our products
Models are covered by a 2-year warranty. Products are made with first class materials
is produced. Some imported models have a 6-month to 1-year warranty. It is stated in detail on the product page.
We use SAMSUNG Brand chip leds. More to this user
provides greater efficiency. Our led pads are 2 mm thick, unlike imported products.
It is made of 100% aluminum. Therefore, it is twice as strong and durable.
It is healthy. Since the LEDs are under the manufacturer's warranty, 100,000 hours of operating life
available.
PROBLEMS COVERED BY WARRANTY
- LED -
Any local flashing or regional light
If the LEDs do not give light or if the LEDs give low or low light, the product should be sent to the service. A zone consists of a total of 4 single LEDs. In case of cargo damage, your problem will be solved by keeping a record of the products that do not work as a panel due to impact or throwing during the first delivery, or if you contact us. Unlit lights as other panels are indicated at the bottom.
-STRUCTURE-
Since the main casing is made of 30% glass fiber material, it is very resistant to impact and heat. For this reason, please contact us first for any fractures noticed during the first delivery due to cargo.
- ADAPTER-
In case of failure of the adapter section as the output stage, all modifications will be carried out by our company or
It is done free of charge by our services. Since the output stage is calculated and produced according to the power used, it is recommended not to be used in external devices.
Since the adapter contains high voltage, if it is opened, never plug and operate it. Our company is not responsible for precautionary electric shocks.
- CONTROL AND COMMAND -
control and subsection
Control cards not turning on or off the LEDs or not being able to be controlled due to external factors.
In case of external welding, the necessary modifications are carried out free of charge. If an external adapter is not used in this section, the device voltage malfunction rarely occurs.
Screen darkening or character defects are covered under warranty for screen models. (Excluding cracks caused by hitting the screen with a hard object)
All problems that arise in the remote control models in the early days are covered under warranty. Since the controls may wear out over time due to use, we recommend that you contact our company in case of malfunction.
- CARGO -
If you are constantly experiencing shipping problems in your area, open the package or box.
We recommend that you open it by recording it with a video. This is yours, cargo damage
By providing convenience for the detection report, in case of video, the new product is sent to the user and the necessary procedure is carried out by our company.
PROBLEMS EXCLUDED FROM WARRANTY;
- LED -
Our products consist of 3 and 4 pieces of panels as the ring wall.
Since production-related problems will generally occur within 1-15 days,
the user is responsible for any subsequent fading of the panel due to falling or impact.
Local fading due to cracks or scratches on the LED is the responsibility of the user.
Independent color
Thanks to its control, it is available with 200% effect on natural daylight. this some
It may cause heat in models. So please do not stretch the products or
Do not wrap it with any material. Otherwise, in case of long-time operation, heat
It may remain inside the device and cause various problems. These are understandable problems
Therefore, your product is the responsibility of the user. Afterwards, the issue of no contact is just
It may be caused by oxidation and pad breakage during stretching due to falling.
- STRUCTURE -
- ADAPTER -
Adapter input or output cable user
responsibility. By removing the input cable from its socket during winding
It is recommended to wrap it, otherwise it will cause the head part to break, this is a problem.
It is the user's responsibility.
If the output cable is broken for any reason or
Breakage is the responsibility of the user.
Adapters are Ip20 and have water resistance.
It is not. Therefore, do not touch the plug and adapter part wet, this situation
may cause electric shock or other situations, although these conditions are not
Over time, metal parts oxidize and face non-contact problems.
It will cause you to stay.
Adapters are generally produced according to working conditions between 220v-240v.
The products cannot filter 100% of the problem that occurs in case of mains fluctuation,
undervoltage or excess voltage when operating at full power, if the adapter is operating at full power.
These situations create entrance floor problems. If there is no regulator in workplace type use, problems arising from momentary fluctuations caused by devices such as ovens, irons, air conditioners, etc., which consume high electricity, are not covered by the warranty.
Taking a broken cable to chassis and causing a short circuit
These problems are under the responsibility of the user,
since the necessary controls are not made in case of We recommend that you connect it to a regulated source or turn off your light when the products that require power start for the first time, and if necessary, do not use your light at full power.
- CONTROL AND COMMAND -
Problems arising from overheating of the cards are under the responsibility of the user, in case of using the wrong adapter that will cause the control cards to overheat, and in case the case is wrapped with products such as bags or stretch.
In models with a screen, hitting the screen with a hard object, impacting or cracking the screen is the responsibility of the user.
Since the controls may wear out over time due to use, do not handle them wet, and in case of contact with liquid, do not use them without drying them. All situations involving liquid contact are the responsibility of the user.
Notes: Located on the bottom side of the products
Do not remove the barcode label. This is important for product warranty tracking and your user information.
When the products are sent to the service or our central service for malfunction, a fee will be charged.
We recommend that you send it as . Latest charges in case of user error
You will be notified. Products are transferred from external platforms during service delivery.
If you purchase (hepsiburada, trendyol, amazon etc.) platform rules
Since your contact information is not shared with us, please include a stamp on a piece of paper or a business card in the package.
Please send it.
Our domestically produced products are made of raw plastic with 30% glass fiber, making them highly resistant to impact and heat. The light-transmitting front panels of the products are designed to be detachable and washable. If the tripod is not opened as in the figure at the beginning of the installation manual, the product may fall over. In case of not opening correctly, case breakage caused by tipping over is the responsibility of the user. Since the plastic cannot resist the metal part in bending, turning and deformation processes without opening the 3rd region, it has a side effect as breaking or cracking. Taking into account the warning in this section, the part should be opened and tightened by bringing it to the desired position. The user is responsible for any breakage or cracking of the lower part.
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